SELL OR PERISH!
Existing since 1991 MasterPlan is a consulting and training company focusing on client relations. Between 1995 and 1996 we operated the first call/service center in Poland. Since that time we, additionally, specialize in telemarketing and call center-related issues. We have developed an unique method of recruiting call center operators and a number of unique training and consulting programs for telemarketers and call center management. Combining international and domestic experience allows us to provide our clients with best service possible.
If you are looking for information on call center market in Poland, you wish to outsource call center, or to purchase one - talk to us. >> more
Marian J. Kostecki.
Glosariusz terminologii call
center/help desk.
Wydawnictwo Naukowe PWN. 95
z�w
promocji "19. urodziny MasterPlanu" 47,50 z�(+ koszty
przesyłki)
>> więcej
Marian J. Kostecki. Efektywność
i skuteczność w call center:
Miary skutecznoÂści i efektywnoÂści pracy contact center, call center,
help desk (ruch przychodzÂący). Warszawa: moimzdaniem.pl 2006, 110
stron. 89
zĹ�74 zł
>> więcej
Marian J. Kostecki. Telefoniczna rozmowa handlowa:
Wszystko, co
powinieneś wiedzieć o sprzedaĹźy przez telefon zanim podniesiesz
słuchawkę, w trakcie posługiwania się nią i po jej odłoźeniu. Warszawa:
moimzdaniem.pl 2006, 238 stron. 49,00 zł >> więcej
wiadomości
istotne dla środowiska call center zapowiedzi wydarzeń -- news
-- ogłoszenia o pracy -- gratisy
SAMOUCZEKopisy
przypadków,
które mogą zostać wykorzystane w samokształceniu
pracowników działów obsługi klienta,
handlowców,
webmasterów, telemarketerów::
Zawartość tej internetowej strony jest chroniona prawem autorskim.
For
English language visitors
MasterPlan
ul. Potocka 4/98
01-652 Warszawa
tel. +48 22 832.0.832
email: kostecki@masterplan.pl
About us
Existing since 1991 MasterPlan is
a consulting and
training company
focusing on client relations. Between 1995 and 1996 we operated the
first call/service center in Poland. Since that time we, additionally,
specialize in telemarketing and call center-related issues. We have
developed an unique method of recruiting call center operators.
We recruit
top and medium management for call centers. We have
developer a
number of unique training programs for
telemarketers and
call center management (including Call Center Masters - workshops for
top level call center managers, and Call Center Decisions - seminars on
most modern call center technology). Our consulting
projects
concentrate on organizational, processual and human aspects of call
center operation as well as on measuring effectiveness and monitoring
quality of call center operations.
Our on-demand
consulting takes a form of:
conceptual work,
on-the-spot advise
for individuals selected by the Client,
telephone or internet
counsel,
coaching sessions, or
meetings
with managers and rank-and-file employees,
participation in
meetings (e.g.
with potential clients),
searching for
information
sources,
preparing
documents and reviewing documents provided by the Client.
All
of the above is suported by extensive professional publications.
Due to Dr. Kostecki's position in the call center community, he serves
as a driving force for
integration of call center/help desk and call center technology
vendors'
communities and as a
link between Polish and international call center communities.
Combining international and domestic experience
allows us to provide our clients with best service possible.
In November 2009 Outsourcing
Magazine named Marian Kostecki one of the 100 most influencial
individuals in Polish outsourcing business.
If you are looking for information on call center market in Poland, you
wish to outsource call center, or to purchase one - talk to
us.
The first ever Polish language
publication constituting a dictionary of specialist call center/help
desk terminology. Featuring entries related to computing,
telecommunication, marketing, human resources andemployment law ,
project management, sales, licensing, ordering and providing services,
measuring effectiveness, evaluating customer satisfaction, constructing
customer surveys, outsourcing, management and computer technology.
Published by PWN Polish Scientific Publishers in 2007, 340 pages, ISBN: 978-83-01-15382-3
